Privacy Policy

Last updated: 20 July 2026

This Privacy Policy explains how Caldreniq collects, uses, discloses, and safeguards personal information in Australia. We handle information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By interacting with our websites, social pages, showrooms, or customer support, you consent to the practices described here. This document aims to be clear and practical so you can make informed choices about your data.

Information we collect may include identifiers (such as name, email, phone), purchase and service history, preferences supplied by you, device data (including browser type, approximate location, and pages viewed), and communications sent to our team. Collection occurs when you browse our site, make a purchase, sign up for updates, participate in events, or contact support. Where reasonable, we collect information directly from you; at times we may obtain limited insights from analytics partners to understand aggregated usage trends.

We use information to provide products and services, manage orders and deliveries, personalise content, operate and improve our website, support security and fraud monitoring, and communicate about launches, events, or important changes to our terms and policies. For marketing, we aim to share content that aligns with your interests. You can opt out of email marketing by using the unsubscribe link in messages or by contacting us as set out below. Operational emails about purchases or service updates may still be sent where required.

We may share information with service providers who help us operate: payment processors, logistics and warehousing, customer support platforms, analytics, and cloud hosting. These providers are engaged under appropriate agreements and are permitted to use personal information only for the services they deliver to us. If we are involved in a reorganisation, merger, or asset transfer, information may be transferred where permitted by law and subject to reasonable protections.

Data storage and security involve administrative, technical, and physical safeguards designed to reduce the risk of unauthorised access, alteration, disclosure, or loss. Measures may include encryption in transit, access controls, and routine reviews of vendor practices. While *** method can be guaranteed as entirely immune to incidents, we work to detect issues promptly and act to mitigate impact. Retention periods are based on legal requirements and operational needs; once data is *** longer required, we aim to de-identify or delete it securely.

Your rights include requesting access to information we hold about you, asking for corrections if details are inaccurate or incomplete, and lodging complaints about how we handle personal information. To exercise these rights or to raise a concern, please contact our Privacy Officer using the details below. We will review and respond within a reasonable timeframe, typically within 30 days, and will outline any steps we propose to address your request.

Cookies and similar technologies support core site features, preferences, analytics, and performance. You can manage cookies through browser settings or available opt-out tools. Adjusting settings may affect certain features, but essential functionality should remain available. Our cookie banner and privacy settings give you choices about analytics categories. For more details, see the Cookies section of this policy and the banner settings available on our site.

Cross-border disclosures may occur when we use cloud platforms or service partners located outside Australia. Where this happens, we take steps designed to ensure an appropriate level of protection, including contractual commitments and assessments of vendor practices. Our goal is to handle information consistently with the APPs regardless of where processing occurs.

Updates to this policy may be made from time to time to reflect changes in practices, services, or legal requirements. The “Last updated” date shows the latest revision. Significant changes will be highlighted on our website or communicated by email where appropriate so you can review the revisions.

Contact: Privacy Officer, Caldreniq, 57 Clarence Street, Sydney NSW 2000, Australia. Phone: +61293847560. Email: Caldreniq@outlook.com. If you remain dissatisfied after contacting us, you may contact the Office of the Australian Information Commissioner (OAIC) for guidance about privacy rights in Australia.

For information about our legal terms applicable to your use of our website and purchases, please see the Legal section available here: Legal.