Legal — Caldreniq (Australia)
This page outlines key legal terms applicable to purchases, consumer rights under Australian law, privacy handling and dispute resolution.
Terms of Sale & Pricing
All purchases from Caldreniq are subject to our Terms of Sale. Prices shown include GST where applicable (10% GST applies to taxable supplies in Australia). We reserve the right to correct pricing and typographical errors.
- Payment methods: major cards and PayPal where available.
- Order acceptance: we may refuse or cancel orders in exceptional cases.
- Delivery: estimated shipping times displayed at checkout; delays or customs charges (for international orders) are the responsibility of the recipient.
Shipments from our Sydney facility. Refer to shipping terms for regional timings.
Consumer Guarantees & Returns (Australian Consumer Law)
Under the Australian Consumer Law (ACL), consumers are entitled to remedies for major failures and certain guarantees. Caldreniq complies with ACL. If a product is faulty, not as described or unfit for purpose, you may be entitled to a repair, replacement or refund depending on the circumstance.
How to request a remedy
- Gather order number and photos showing the issue.
- Email our team with a clear description and evidence to Caldreniq@gmail.com.
- We will assess and respond within two business days.
Return postage: if a return is accepted due to a fault, Caldreniq will cover reasonable return shipping within Australia.
Keep original packaging and tags where possible — it helps speed up assessments.
Privacy, Data Handling & Your Rights
We process personal data in accordance with the Australian Privacy Principles (APPs). For full details, please read our Privacy Policy.
- We collect information necessary to fulfil orders and provide customer support.
- Data retention: transactional records are retained for legal and tax obligations.
- Your rights: access, correction, and complaints — see Privacy Policy for how to exercise rights.
To lodge a privacy complaint, start via the form in the Accessibility & Complaints section below or email our privacy officer at Caldreniq@yahoo.com.
Privacy Officer — available for data access and correction requests.
Intellectual Property & Brand Use
All content on caldreniq.com including trademarks, logos, designs, text and images is the property of Caldreniq or used under licence. Unauthorized copying, adaptation, or commercial use is prohibited.
For licensing requests or media usage, contact our media team at Caldreniq@outlook.com.
Original patterns and designs protected under Australian law.
Dispute Resolution & Governing Law
These terms are governed by the laws of New South Wales, Australia. If a dispute arises, we encourage in the first instance to contact our support team for internal resolution. If resolution cannot be reached, parties may seek remedies through courts or tribunals in NSW or alternative dispute resolution mechanisms.
Nothing in these terms limits rights under the Australian Consumer Law where those rights cannot be excluded.
Jurisdiction: New South Wales, Australia
Accessibility & Complaints
Caldreniq is committed to accessible services. If you wish to make a complaint about a product, accessibility, privacy or service, use the form below. Complaints are acknowledged within two business days and handled in accordance with our internal procedures and relevant Australian legislation.